Claude Top-up Refund and After-Sales Policy

If activation is unsuccessful, it will be handled according to the refund or retry rules confirmed before the order was placed.

Issues caused by account arrears, existing subscriptions, abnormal status, KYC, or official risk control require a determination of the handling method based on the order communication records.

Orders that have been activated and are under review are generally not eligible for refunds without a reason.

Account suspension, order cancellation, credit limit changes, and official rule adjustments are determined by the official system. We will assist in the investigation based on the order rules.

All after-sales service terms are subject to the package, risk statement, and chat history confirmed before placing the order.